ChannelGrabber receives prestigious Customer Support Accolade

November 4, 2017

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Finding the right business software is hard. Reviews help. But often finding the right reviews can be difficult too. Customers need assistance in identifying the highest rated software for features and attributes that they care most about. And customer service and support ranks highest amongst the attributes considered most important.

For some time, ChannelGrabber has ranked number one in customer reviews and ratings on the leading comparison and review sites including CapterraWebRetailer and Trustpilot but we’re proud to announce that ChannelGrabber has just received prestigious recognition for the quality of our support.
Capterra customer support badge
”A great value, simple to use piece of software, that comes with 5 star support.”
– Gavin Butler, Director – Discount Sports Superstore

The Accolade

Capterra has over 200,000 vetted user reviews spanning its 400+ software categories. In numerous software categories, they have gathered enough reviews to provide a way to recognise highly rated products and companies and help consumers in software product discovery and purchase decisions. The “Best” badges synthesize these reviews to recognize the most highly-rated products by users in a given software category.

Why We Received The Accolade

The badges are based on select review ratings from actual customers and are given to the products with the highest average review rating score across all of the products’ published reviews in the submission period. Only the ratings of review field that the specific badge represents will be considered. For example, “Best Support” will consider only the user ratings for customer support.
Capterra “Best” badges aid in customers’ software research and enable them to make more informed purchase decisions. They also assist in building confidence in customer buying decisions for a given software product.
Capterra customer support badge
”I trialled a lot of multi channel software and this is by far the best.”
– Darren Beattie, Partner – Darthub

Our Customers

ChannelGrabber’s CEO Mike Morgan commented, “We’re proud to call many of the UK’s fastest growing and most respected online retailers our customers and we’d like to thank them all for taking the time to provide us with feedback on our software and our service.”
“It’s great to know that our customers are happy with our product, that they believe that it is delivering a tangible benefit to their business and most importantly that we delight them with our service and support – thank you!” concluded Mike Morgan.
Why don’t you check out ChannelGrabber’s products and service by trying out the ChannelGrabber software today? Our multi-channel ecommerce software helps you to automate the management of listings, stock, orders, billing, shipping and messaging so frees up your time to focus on scaling your business.


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