ChannelGrabber vs Brightpearl

If you sell online and are considering using Brightpearl, read on to find out why ChannelGrabber is the obvious choice.

Software support is vital to all online retailers, with solution help, feature updates and knowledge-sharing crucial to clients’ businesses.

ChannelGrabber is the best alternative to Brightpearl, offering complete product support as standard across all packages. Brightpearl expects you to pay an additional £30 per user to access support, when you’re already paying £600+pm and locked in for a 12 month contract.

Some multi-channel eCommerce management systems charge a wide range of fees, many of which are difficult to justify.  ChannelGrabber's fee structure is simple - a sliding scale based on order volume. Our Brightpearl review found that even their smallest package of £250 pm has a mandatory set-up fee of £5,000, with additional monthly costs for each feature you want to access. The real cost to your business is substantial, with no identifiable benefit.

It is worth noting that Brightpearl failed to achieve a single tick on our chart below. There may well be other factors you need to consider, but we think that says it all.

Curious how we shape up against other multi-channel eCommerce solutions?

View our full competitive analysis here.

Every business is unique, what works for you won’t work for someone else.

Software is similar, so to help demonstrate the benefits of ChannelGrabber here’s a list of things we believe we do better than Brightpearl.

Simple and easy to use interface
Unlimited number of products, on all packages
Unlimited number of marketplaces, on all packages
Unlimited number of users logging in simultaneously, on all packages
Unlimited number of webstores (EKM, Shopify etc.), on all packages
Customer message center for eBay and Amazon
Email invoices to customers automatically
Promoted as the fastest stock update in the industry
Unlimited phone support, on all packages
Unlimited live chat support, on all packages
Unlimited ticket support, on all packages
Software so simple training isn’t required
Built-in setup wizard to get you started in 5 minutes
Free 1-to-1 training if you need it
Easy to understand pricing
Complete package starting from just £0
Gradually scales with your business
Functionality not limited by how much you pay
No cost for additional modules
No commission
No contract

N.B. Our information is based on what our competitors have publicly confirmed on their own websites. If you feel anything here is inaccurate or misleading please let us know. Valid as of 01/04/17