The Challenge
Every small and medium sized online retailer is a multi-tasker with many business owners managing the end-to-end process from procurement through marketing, sales and fulfilment. Billing is a crucial part of every sale and it’s tempting to think in those early days that all you need to do is take an online payment and leave PayPal to manage the administration. But it’s not long before the lack of a proper invoicing process starts to hurt and the avoidance of administration today causes headaches tomorrow.
The simplest solution that many small business owners employ is to create manual invoices in Excel or Word but sequential numbering, calculation of taxes due and assignment of transactions to the correct accounts quickly becomes challenging. The introduction of accounting software brings with it its own advantages and disadvantages for the small retailer.
In general, small online retail business invoicing methodologies work against them in many ways, including the lack of a professional appearance, facilitating timely payments, and optimising cash flow. All of which are critical to a small business owner because they help sustain and grow results.
ChannelGrabber’s Billing Solution
ChannelGrabber solves these problems by providing a single, fully-integrated system with one user interface, and one location from which you can manage billing for orders taken through all of your outlets.
That’s because ChannelGrabber integrates seamlessly with your webstore, eBay, Amazon and many other sales channels. It enables you to manage the billing process holistically, with speed, efficiency and accuracy.
Features
Customise your Invoices
Choose one of our pre-designed templates and give it a personal touch. Control the look of your invoices by adding your own details and logos and by removing and adding different elements.
Multiple Invoice Styles
Easily setup different invoice templates for each of your trading companies and sales channels such as your own webstore, Amazon and eBay to tailor the look and feel for each channel.
Email, Print or message PDF Invoices
Create invoices as PDFs which you can print or send by email from within the software. Or have the PDF invoice sent automatically to the customer direct, using eBay and Amazon.
VAT Receipt Automation
Whether you’re VAT registered all across Europe or sell products with reduced rates, ChannelGrabber can save you time by completely automating your VAT receipts.
Workflow Management
Configure your invoices to be created automatically and sent to your customers the moment you dispatch an order.
Comprehensive Integration
Connect with all of your webstores, marketplaces, couriers, popular accounting systems and other software systems and work from a single interface.
Turn Billing into Marketing
Your invoice may be your one chance to communicate with your customer so why waste that chance by simply billing them? Turn your invoice into a marketing tool by adding a few brief marketing messages related to new products, promotions, special offers, loyalty programs, a link to your website or a customer survey to help you gather feedback or any other other information to help you to improve the customer experience.
Benefits
Multiple sales channels, one system
Invoicing and shipping orders from multiple sales channels using multiple couriers from one location reduces your dispatch times.
Build your Brand and Market
Creating customised invoices by combining pre-designed templates with your own branding adds that personal touch whilst building your brand identity and recognition and extending your marketing reach.
Minimise Errors
With one orderbook, one system, one interface, one workflow and one invoicing process, costly and time consuming shipping mistakes are avoided.
Save valuable time
ChannelGrabber delivers significant improvements in time efficiency with our customers reporting >70% reduction in time spent dealing invoice-related administration.
Improve customer satisfaction
Improve your customer feedback and build your seller reputation by automatically creating and then sending your receipts the moment you dispatch an order.
More than just a Billing System
ChannelGrabber is a complete end-to-end solution for all online retailers, also handling inventory, orders, shipping and messaging across multiple sales channels.
There’s more to ChannelGrabber than Invoicing
Size doesn’t matter
It doesn’t matter if you’re just starting out, a few years down the line or shipping orders by the boatload, ChannelGrabber grows with your business and its adaptive, intuitive processes ensure that no matter how many orders you have and no matter how many invoices you produce, we can make it more manageable.
Substantial time savings can be achieved no matter how big you are. Think of us as an extra member of staff, but at a fraction of the cost!
Effortless Integrations
ChannelGrabber integrates with all of your favourite marketplaces, webstores and shipping carriers and our list of integration partners is growing all the time.
*3rd party integrations are built and supported by 3rd party integrators. This means the connection to ChannelGrabber for these integrations were built and continuously supported by the 3rd party. ChannelGrabber can provide all the contact details for 3rd parties during the onboarding procoess
Future Features & Integrations
Q4 2022
Improved Sort, Filter & Save
Sort, search and filter products, and save these as preferential views per user.
Q1 2023
OnBuy Integration
Integrate your eCommerce business with OnBuy the UK’s most trusted marketplace.
Q1 2023
Brand New Dashboard & Reporting
Improved analytic dashboard and reporting features.