MultiChannel eCommerce Messaging

Simplify your eBay and Amazon eCommerce messaging with ChannelGrabber.

consolidate customer messaging

  • Fully integrated with eBay and Amazon messaging systems for reading and tracking messages.

  • Automatically link messages with customer or order, saving time and eliminating mistakes.

  • Mark customer messages as resolved and assigns messages to team members for improved response times.

  • Automate customer and order linking, as well as comprehensive integrations with other software systems

Messaging Features

Simple Ebay and Amazon Message Management

ChannelGrabber is fully integrated with eBay and Amazon messaging systems to read and track messages sent to and from customers.

Automatically link Messages with Orders

Received messages are automatically linked directly to the customer or order they’re referring to, saving time and eliminating mistakes.

Message Assignment

Assign messages to team members to track interaction and resolution and improve response times for customers.

Mark your Messages

Easily see all messages awaiting a response and mark messages as resolved when no further action is required. This creates a simple workflow that you, and your staff, can easily follow.

Comprehensive Integration

Connect with all of your webstores, marketplaces, couriers, popular accounting systems and other software systems and work from a single interface.

Automatic Customer and Order Linking

After receiving a message, ChannelGrabber automatically searches and links customers and their orders to the message enabling you to view them with a single click, straight from the message.

Make Messaging easy again…

ChannelGrabber’s messaging features enable you to manage multichannel communication with the same ease and speed as you used to experience with just your webstore.

With its convenient, easy-to-use interface, ChannelGrabber provides you with an efficient and effective means of communicating with your customers and avoids you logging into multiple systems and websites. And by enabling you to read and respond faster, more professionally and without errors, ChannelGrabber helps to improve customer experience and your seller ratings too.

Key Messaging Benefits

  • Multiple sales channels, one system

    Managing messaging from multiple sales channels, all from one location, improves efficiency and means you don’t have to log in to every store or marketplace to retrieve your messages.

  • Avoid duplication or omission

    By assigning employees to specific messages, ChannelGrabber helps you keep track of who is dealing with what issue, ensures none are missed and prevents any message from being actioned more than once.

  • Everything at your fingertips

    By linking messages to orders, and vice versa, ChannelGrabber provides all the information you need at your fingertips so you’re always armed and ready to respond appropriately.

  • Save valuable time

    ChannelGrabber delivers significant improvements in time efficiency with our customers reporting >80% reduction in time spent dealing with customer communications.

  • Improve customer satisfaction

    ChannelGrabber notifies you of any message, dispute or query the moment it is received. It improves response times and consequently increases positive feedback on both eBay and Amazon.

  • More than just a Messaging System

    ChannelGrabber is a complete end-to-end solution for all online retailers, also handling inventory, orders, invoicing and shipping across multiple sales channels.

all of The essential features you need in one place

Messaging is just one of the many great features of ChannelGrabber. It is a suite of tools designed to manage every aspect of online retail administration.

ChannelGrabber integrates with all your sales channels, couriers and more and helps you with stock and order management, invoicing and shipping. With ChannelGrabber, you’ll feel like you’re managing one business again – not many. It saves you so much time, it will feel like you have a new, and very efficient, member of your team!

Request a consultation

If you’d like to find out more about simplifying your order management, fill in your email address and we’ll be happy to help.

Effortless Integrations

ChannelGrabber's inventory management software integrates with all of your favourite marketplaces, such as Amazon, Ebay and web stores like Shopify, Magento and WooCommerce. You can also take advantage of integration with major shipping carriers such as Royal Mail, Hermes & DPD.

Our list of integrations is constantly growing. If you are interested in an integration not yet listed contact us to find out if it is already in development or on our roadmap.

Some integrations are available as third-party plugins or as part of the ChannelGrabber core features. If you have any questions do not hesitate to get in touch.

Request a consultation

If you’d like to find out more about simplifying your order management, fill in your email address and we’ll be happy to help.

*3rd party Integrations. The Delivery Group - depending on documentation.
**3rd party integrations are built and supported by 3rd party integrators. This means the connection to ChannelGrabber for these integrations were built and continuously supported by the 3rd party. ChannelGrabber can provide all the contact details for 3rd parties during the onboarding process with others.

Future Features & Integrations

Q4 2022

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Improved Sort, Filter & Save

Sort, search and filter products, and save these as preferential views per user.

Q1 2023

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Brand New Dashboard & Reporting

Improved analytic dashboard and reporting features.

Q2 2023

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OnBuy Integration

Integrate your Ecommerce business with OnBuy – the UK’s most trusted marketplace.

ChannelGrabber has a host of new features, integrations & capabilities as part of our Product Roadmap. If there is a feature or integration that is not in our list, speak to our team to find out if it is in development or if we can add to our Product Roadmap.