MultiChannel eCommerce Messaging
Simplify your eBay and Amazon eCommerce messaging with ChannelGrabber.
consolidate customer messaging
Fully integrated with eBay and Amazon messaging systems for reading and tracking messages.
Automatically link messages with customer or order, saving time and eliminating mistakes.
Mark customer messages as resolved and assigns messages to team members for improved response times.
Automate customer and order linking, as well as comprehensive integrations with other software systems
Messaging Features
Simple Ebay and Amazon Message Management
ChannelGrabber is fully integrated with eBay and Amazon messaging systems to read and track messages sent to and from customers.
Automatically link Messages with Orders
Received messages are automatically linked directly to the customer or order they’re referring to, saving time and eliminating mistakes.
Message Assignment
Assign messages to team members to track interaction and resolution and improve response times for customers.
Mark your Messages
Easily see all messages awaiting a response and mark messages as resolved when no further action is required. This creates a simple workflow that you, and your staff, can easily follow.
Comprehensive Integration
Connect with all of your webstores, marketplaces, couriers, popular accounting systems and other software systems and work from a single interface.
Automatic Customer and Order Linking
After receiving a message, ChannelGrabber automatically searches and links customers and their orders to the message enabling you to view them with a single click, straight from the message.
Key Messaging Benefits
Multiple sales channels, one system
Managing messaging from multiple sales channels, all from one location, improves efficiency and means you don’t have to log in to every store or marketplace to retrieve your messages.
Avoid duplication or omission
By assigning employees to specific messages, ChannelGrabber helps you keep track of who is dealing with what issue, ensures none are missed and prevents any message from being actioned more than once.
Everything at your fingertips
Save valuable time
Improve customer satisfaction
More than just a Messaging System
ChannelGrabber is a complete end-to-end solution for all online retailers, also handling inventory, orders, invoicing and shipping across multiple sales channels.
Effortless Integrations
- All
- Marketplaces
- Webstores
- Carriers
- EPOS
ChannelGrabber's inventory management software integrates with all of your favourite marketplaces, such as Amazon, Ebay and web stores like Shopify, Magento and WooCommerce. You can also take advantage of integration with major shipping carriers such as Royal Mail, Hermes & DPD.
Our list of integrations is constantly growing. If you are interested in an integration not yet listed contact us to find out if it is already in development or on our roadmap.
Some integrations are available as third-party plugins or as part of the ChannelGrabber core features. If you have any questions do not hesitate to get in touch.
*3rd party Integrations. The Delivery Group - depending on documentation.
**3rd party integrations are built and supported by 3rd party integrators. This means the connection to ChannelGrabber for these integrations were built and continuously supported by the 3rd party. ChannelGrabber can provide all the contact details for 3rd parties during the onboarding process with others.
Future Features & Integrations
Q4 2022
Improved Sort, Filter & Save
Sort, search and filter products, and save these as preferential views per user.
Q1 2023
Brand New Dashboard & Reporting
Improved analytic dashboard and reporting features.
Q2 2023
OnBuy Integration
Integrate your Ecommerce business with OnBuy – the UK’s most trusted marketplace.
ChannelGrabber has a host of new features, integrations & capabilities as part of our Product Roadmap. If there is a feature or integration that is not in our list, speak to our team to find out if it is in development or if we can add to our Product Roadmap.