Why use a Message Centre instead of Amazon Messages

April 2, 2020

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Amazon’s Buyer-Seller Messaging Service, also known as the Amazon Message Centre or Amazon Seller Communication Centre, is a feature of Amazon’s service that allows buyers and sellers on Amazon to communicate directly through the marketplace to discuss their transaction, raise any issues, claims, provide feedback, or suggestions related to the purchase.

Why use a Messaging Service?

A Messaging Service helps buyers leave feedback for the product directly with the seller. What’s more, buyers can discuss problems if any, and understand how to use items. Above all, buyers can ask any question relating to their purchase. So, for example – about the product itself or a shipping, payments or refunds query.

From a seller’s perspective, the UK Amazon Message Centre can help resolve customer queries and answer questions all in one place. However, using it requires the seller to log into their Amazon seller account first. This is fine for very small retailers but where multiple staff are involved in providing customer service and / or when the retailers uses multiple selling destinations like webstores and eBay, using the UK Amazon Message Centre can be cumbersome and impractical.

Our Solution

ChannelGrabber offers a perfect solution for retailers. The ChannelGrabber Amazon Message Centre enables sellers to connect their Amazon account to the ChannelGrabber multichannel ecommerce platform. Furthermore, it also supports multichannel listing, inventory management and order management, billing and shipping.

Once connected, the ChannelGrabber Amazon Message Centre provides a two-way link to the seller’s Amazon Message Centre facilitating receiving and sending of Amazon messages. What is more, it can also link to your eBay seller account. Thus enables you to manage all your marketplace messages in a single mailbox. And, it can also manage these with custom folders and a variety of other useful tools.

The ChannelGrabber Amazon Message Centre is an ideal opportunity for all seller’s users to connect with their customers across multiple sales channels. Also, they can discuss their queries and concerns with no need to log into the seller account directly. As a result, they will understand how they can serve customers better. Above all, it can open up new possibilities for soliciting repeat business in the future.


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